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Terms & Conditions

Members agree to be bound by the following membership terms and conditions:

General Definitions

This Agreement uses several defined terms. "Manual Book" means the member handbook, which may be amended from time to time by Share Car and which forms an integral part of this Agreement. "Member" means an applicant who has registered and has been verified by Share Car. "Vehicle" means a motor vehicle rented to a Member by Share Car under this Agreement. "Share Car" is a business unit of PT Adi Sarana Armada Tbk.

Share Car Membership

  • Members must complete the registration form with personal information and data that the Member can guarantee and is responsible for the accuracy and authenticity of.

  • Members must be at least 21 years old and hold a valid Class A driving license (SIM A) with at least 1 month of validity remaining before expiry.

  • Members must renew their SIM A through the Share Car application or portal before the license expires.

  • Members are only permitted to hold one registered account with Share Car.

  • You represent that the Member has the mental and physical capacity to competently and safely operate a motor vehicle and is willing to comply with applicable traffic regulations.

  • Holders of an expired, suspended, or revoked SIM A, or whose SIM A has been lost or stolen, are not eligible to become a Member. A Member in any of the conditions described above no longer meets the requirements for membership and no longer meets the requirements for insurance coverage, and is responsible for any penalties that may be imposed by the relevant authorities.

  • Members acknowledge, understand, and agree that meeting the requirements set by Share Car does not automatically result in membership with Share Car. Approval of membership with Share Car is entirely at Share Car's discretion. You will be notified of your membership status by email.

  • Share Car reserves the right to refuse membership or terminate Share Car services to a Member at any time if the Member is found to pose a potential risk of harm to Share Car, and Share Car is not required to explain the reason for terminating services and/or revoking the Member's membership.

Payment

  • Applicable vehicle rental rates can be found when the Member makes a vehicle booking or after completing use of the vehicle. Rental rates are calculated based on rental duration and/or distance traveled.

  • Members agree to pay in full for the vehicle rental used, including any additional fees/fines that may arise from the Member's error while using Share Car.

  • Payment may be made by credit card and/or other payment methods determined by Share Car.

  • The Member's credit card information provided in the application is kept confidential.

  • Vehicle usage fees charged include tax at the rate applicable under prevailing laws and regulations.

  • Members must ensure that the credit card registered in the application is valid.

  • When making a booking, the Member's registered credit card must have a minimum available limit in accordance with Share Car's requirements, or the booking cannot proceed and will fail.

  • After a booking is made, Share Car may hold a certain limit on the Member's credit card. The Member's trip costs will be deducted from this hold. If any excess remains after deducting the trip costs, the remaining amount will be released back to the Member's credit card limit. The time required for this release will vary according to the regulations of the bank that issued the credit card.

  • If a Member cancels a booking before unlocking the car, the deposit initially held on the credit card will be released back to the Member's credit card limit.

  • If a Member cancels a booking shortly after the car has been unlocked, a 1-hour vehicle rental fee will be charged to the Member's credit card.

Vehicle Ownership

  • All vehicles, including all accessories, equipment, keys, spare tires, documents (vehicle registration certificate/STNK, parking cards, etc.), and other supporting equipment, are the property of Share Car, and Members are not permitted to remove, relocate, exchange, modify, or take such items.

  • Members are not permitted and have no right to pawn or pledge a Share Car vehicle, or to transfer ownership of a Share Car vehicle to any other party.

Share Car Usage Rules

  • Members must drive and use the Vehicle properly and safely, comply with applicable traffic regulations, and must not drive the vehicle beyond the geographic boundaries determined by Share Car. Share Car's usage area boundaries include: Jabodetabek – Merak Port and Semarang; Bali – Bali Island.

  • Members are not permitted to make a Share Car booking on behalf of another person. If a Member violates this rule, Share Car reserves the right to suspend or deactivate the Member's Share Car account, and the Member will be subject to a fine in accordance with applicable Share Car regulations.

  • Members are not permitted to use Share Car to learn how to drive a car or to teach another person how to drive a car.

  • Members are fully responsible for all costs (including vehicle repair costs or full vehicle compensation) arising from violations of the provisions set out in these Terms and Conditions.

  • Members are not permitted to use Share Car to re-rent or sublease the vehicle to another party, offline taxis, online taxis, transportation services, or other rental services.

  • Members are not permitted to use Share Car to transport alcohol, drugs, firearms, or other similarly dangerous items.

  • Members are responsible for the vehicle registration certificate (STNK), car keys (for vehicles not yet equipped with a "push button" system), and the parking card during the booking period. Members are responsible for the cost of any loss of these items.

  • Share Car reserves the right to take control of or deactivate a vehicle that is about to be or is currently being used by a Member if Share Car believes the Member poses a risk of misusing the vehicle.

  • Share Car reserves the right to capture images or video of the vehicle through surveillance cameras, to be used for the safety and security of the Member and the vehicle.

  • The maximum Share Car rental duration is 2 days. If a Member wishes to rent for longer than 2 days, the Member must obtain prior confirmation from Share Car. Failure to do so will result in a fine in the amount set out in these Terms and Conditions.

Vehicle Inspection

  • Members must inspect the vehicle's exterior and interior, check the fuel level and odometer reading, and take photos of the dashboard both before and after using the vehicle.

  • If, during inspection, a Member finds damage, defects, or an unclean condition, the Member must report this to Share Car using the feature available in the application, either before or after using the vehicle. If no report is made, the vehicle will be deemed to have been in good condition and free of damage; if damage is later discovered, the cost of the damage will become the Member's responsibility.

  • If damage is discovered after the trip and the Member is unable to provide photos or evidence showing that the damage did not occur during the Member's trip, the Member will be responsible for the repair costs and/or insurance costs relating to the vehicle.

Vehicle Return

  • Members must return the vehicle to the same location specified at the time of booking.

  • Members must return the vehicle before the maximum rental duration is reached. Failure to do so will result in a late fee in the amount set out in these Terms and Conditions.

  • If the vehicle is returned in an unsatisfactory condition requiring repair or cleaning work beyond routine maintenance, the Member must reimburse the cost of such repair or cleaning.

Refunds

  • If a situation arises requiring a refund to a Member's account, Share Car requires 7 to 14 business days to process the refund.

  • Refunds may take the form of a Share Car voucher or a credit back to the Member's credit card, depending on the case involved.

Fines and Additional Charges

  • Share Car imposes fines and additional charges (exclusive of VAT) for violations committed by Members, and Members must pay them in full, with details and amounts as follows:

1. Members will be charged a fine of Rp100,000/hour if the vehicle is returned after the rental period determined by Share Car.

2. Smoking inside the vehicle: fine of Rp500,000.

3. Transporting pets inside the vehicle: fine of Rp100,000.

4. Returning the vehicle at the end of the booking to a location other than the designated Share Car location/the original booking location: fine of Rp200,000.

5. Returning the vehicle dirty or with an unpleasant odor, including leaving trash inside the vehicle: fine of Rp100,000.

6. Using Share Car for criminal activity/offenses that cause harm to Share Car or other parties: fine of Rp5,000,000.

7. Using Share Car to carry or while carrying alcoholic beverages, firearms, narcotics, and/or other dangerous items: fine of Rp3,000,000.

8. Losing the vehicle's physical key: fine of Rp1,000,000.

9. Losing the vehicle's registration certificate (STNK): fine of Rp1,500,000.

10. Losing the parking card/ticket at a Share Car parking location: fine of Rp200,000.

11. Returning the vehicle at the end of the booking with a fuel level lower than the level at the start of the rental: additional fuel replacement charge of Rp17,000/liter.

12. Traffic or parking violations resulting in fines and/or requiring the vehicle to be impounded or towed, rendering it unavailable for use by other Members: a fine equal to the amount of the ticket/violation plus an administrative fee.

13. Members involved in an incident/accident, whether intentional, unintentional, or without apparent consequence (including, but not limited to, collisions or misuse of the vehicle), will be immediately charged an administrative fine and a damage repair fine based on the following damage categories:

  1. Minor damage: including but not limited to light scratches, where the vehicle remains operational, with a repair period of 1–3 business days: charge ranging from Rp500,000 to Rp1,000,000.

  2. Moderate damage: including but not limited to deep scratches or small dents, where the vehicle remains operational, with a repair period of 4–7 days: charge ranging from Rp1,000,000 to Rp2,000,000.

  3. Severe damage: including but not limited to large dents/scratches and/or Total Loss Accident (TLA), including but not limited to airbag deployment, bent chassis, a vehicle unfit to be driven, body damage of up to 20%, and where the vehicle must be taken out of operation with a repair period exceeding 12 days: charge ranging from Rp3,000,000 to Rp5,000,000.

  • Payment of these fines and additional charges will be automatically debited from the Member's credit card. Until all such compensation costs have been paid in full, the Member will not be able to use Share Car's vehicle rental services.

  • Share Car reserves the right to charge additional compensation costs if it is later discovered that the vehicle damage that occurred is more severe than the initial estimate provided to the Member.

  • The Member hereby also releases Share Car from any legal claims arising from the Member's error, whether intentional or unintentional, in violation of the laws applicable in Indonesia.

Payment of Fines and Additional Charges

  • Payment of fines by Members shall be made by credit card, debit card, or other payment method determined by Share Car. Members are responsible for ensuring that their payment instrument, credit card, or debit card has sufficient funds or credit to cover charges arising from the use of Share Car. Members are fully responsible for any related bank or credit card fees or charges. Members may be subject to a processing fee for declined credit or debit card payments.

  • The circumstances referred to in the preceding section, under which Share Car may charge a Member a fine for losses incurred by Share Car during the Member's rental period, include damage arising from or in connection with: (a) the Member's breach of the applicable contract; (b) unlawful activity carried out by the Member; (c) accident incidents; (d) inaccurate reports provided by the Member relating to an accident report, insurance claim, or police report; (e) intentional damage; (f) use of Share Car for improper activities (e.g., transporting foodstuffs, flammable materials, illegal drugs, or use of the vehicle for other commercial purposes); and (g) use of Share Car by a person other than the Member.

  • If any payment remains outstanding, Share Car reserves the right to prohibit the Member from making further bookings until all outstanding charges on the Member's account have been paid in full.

  • Members agree to pay the fees set out in this Agreement, including, specifically and without limitation, those set out in these Terms and Conditions. Any other fees not currently included in this Agreement that Share Car may introduce will be communicated to Members.

Lost Items

  • Lost items may be reported via Call Center 1500 369, WhatsApp +62 812 9555 5927, or email info@sharecar.co.id.

  • Share Car is not responsible for the condition or care of items left behind or damaged after your trip has ended.

  • Share Car will keep lost items for a maximum of 14 days from the date of the customer's booking. 

  • Perishable items (such as food/beverages) will be discarded after 24 hours.

  • Share Car only provides an item pick-up service Monday through Friday, during operating hours of 09:00–16:00. Customers must present their ID card (KTP), and the email address and phone number registered in the Share Car application, in order to collect items.

  • Share Car does not provide a delivery service to send items to a customer's location.

Account Deletion

  • Members may delete their account through the profile menu in the Share Car application.

  • Members may not delete their account if they still have outstanding, unresolved charges with Share Car.

  • When a Member deletes their Share Car account, all of the Member's personal data and other detailed data will be permanently deleted from Share Car's system. The Member will no longer be able to access any Share Car data, information, features, or services, including opening, reactivating, or restoring the Member's Share Car account.

Termination of Agreement

  • This Agreement will terminate if a Member is deactivated as a result of violating any of their obligations under this Agreement, or if the Member is no longer a Share Car member.

  • This Agreement will remain in effect for as long as the Member remains registered under Share Car Membership.

  • Termination of this Agreement will not prejudice or in any way affect Share Car's rights and authority under these terms with respect to any violation committed by the Member.