Terms & Conditions
Effective Date: 1 October 2026
Welcome to Sharecar!
These Terms and Conditions govern access to and use of the Website, Application, Vehicles, and all Services provided by Sharecar, a business unit of PT Adi Sarana Armada Tbk (“ASSA”, “Sharecar”, or “we”).
By using Sharecar Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. Definitions
In these Terms and Conditions, “User”, “Member”, or “you” means an individual who has been verified to use Sharecar Services. “Sharecar” or “we” means Sharecar, a business unit of PT Adi Sarana Armada Tbk. “Vehicle” means a vehicle provided by Sharecar for use by a Member. “Account” means a verified User account used to access the Services. “Application” and “Website” mean Sharecar’s official platforms used to access information and Sharecar Services.
2. Membership and Account
Members must be at least 21 years old.
Members must hold a valid Driving License (SIM A) with at least 1 (one) month of validity remaining before its expiration date.
Members must complete the registration form using valid personal information and data, the accuracy and authenticity of which can be verified and are the responsibility of the Member.
Members must ensure that their SIM A, payment information, and other information remain accurate, relevant, and up to date.
Members must have adequate physical and mental capacity to operate a Vehicle safely and comply with all applicable traffic regulations.
Each User may only have 1 (one) Sharecar Account. The Account is personal and may not be transferred to or used by another person. All activities conducted through the Account, including any associated risks, are the responsibility of the registered Account holder.
Membership approval is at Sharecar’s discretion. Membership status will be communicated through email and/or the Sharecar Application.
Sharecar reserves the right to restrict or terminate the Services or revoke membership if there is inaccurate information, Account misuse, a breach of these Terms and Conditions, a security risk, or any other condition that may cause loss or harm to Sharecar. Sharecar is not required to provide the reason for such termination or revocation unless required by applicable regulations.
3. Booking, Pricing, Payment, and Cancellation
Users may make a Booking by selecting an available location and Vehicle based on the information displayed in the Sharecar Application.
Users are required to pay a Rental Security Fund of IDR 500,000 as a security fund when booking a Vehicle. The Rental Security Fund is separate from the rental payment and may be used to settle the User’s obligations if any fines or additional charges arise during the use of the Vehicle. Any remaining balance of the Rental Security Fund will be refunded in accordance with Sharecar procedures.
Promotions are subject to their respective terms and cannot be redeemed for cash or combined with other promotions unless otherwise stated by Sharecar.
Once the Booking and payment process has been completed, Sharecar will issue a successful Booking confirmation and the Vehicle may be used.
A Booking may only be cancelled by the User before the trip begins. Sharecar reserves the right to cancel a Booking if certain circumstances are considered to pose a risk beyond Sharecar’s acceptable tolerance. Pasted markdown
4. Vehicle Inspection
Users must inspect the Vehicle before and after use, including its exterior, interior, fuel or battery level, mileage, and any other relevant conditions, and provide photos and/or information as requested through the Application.
If any damage, defect, missing equipment, or unclean condition is found before use, the User must report it to Sharecar before using the Vehicle. If no report is submitted before use, the Vehicle will be deemed to be in good condition.
If any damage, defect, loss, or unclean condition is identified after use and the User is unable to provide evidence that such condition did not occur during their use, the User will be responsible for the resulting repair costs.
5. Vehicle Use
Users must use the Vehicle safely, responsibly, for its intended purpose, and in compliance with all applicable traffic regulations.
The Vehicle may only be driven by the User who made the Booking and has been verified by Sharecar.
Users are prohibited from:
using the Vehicle to learn or teach how to drive;
subleasing the Vehicle or using it as a taxi, transportation service, or other rental service;
driving the Vehicle while under the influence of alcohol, narcotics, illegal drugs, or any other substance that may impair driving ability;
smoking inside the Vehicle;
bringing pets into the Vehicle;
using the Vehicle for unlawful activities;
carrying prohibited items or cargo that may endanger, soil, damage, or interfere with the proper function of the Vehicle;
leaving the Vehicle dirty, odorous, or containing trash;
driving through floods or other conditions that may damage the Vehicle; or
damaging, losing, relocating, modifying, or misusing the Vehicle or its equipment, including the Vehicle key, Lockbox, Vehicle Registration Certificate (STNK), parking card/ticket, and fuel barcode.
Users are responsible for all costs arising during the use of the Vehicle, including tolls, parking, valet services, fuel, parking fines, traffic fines, and any other costs resulting from the User’s violation or negligence.
Sharecar reserves the right to restrict or take over the use of the Vehicle where there is an indication of misuse, theft, unauthorized use, or any other condition that may pose a risk.
6. Vehicle Return
Users must use the Vehicle within the booked Rental Period. Late return of the Vehicle will be subject to fine in accordance with the Fines and Additional Charges section of these Terms and Conditions.
Users must return the Vehicle to the same Sharecar Location where the Booking started. The trip cannot be ended and the Vehicle cannot be returned at a different location.
At the end of the trip, the User must return the Vehicle key to the original Lockbox, ensure that the Lockbox is properly closed and securely locked, ensure that the Vehicle is safe and locked, return all Vehicle equipment, and make sure that no personal belongings are left behind.
Users must return the Vehicle with the same fuel level as when the trip started. Any fuel shortage upon return will be subject to a charge in accordance with the Fines and Additional Charges section of these Terms and Conditions.
For electric Vehicles, Users are not required to charge the battery before return, but are advised to keep the battery level above 15% when returning the Vehicle. If the battery level reaches 25% or less during use, Users may charge the Vehicle independently if they wish to continue their trip.
If any issue occurs during the Vehicle return process, the User must immediately contact Sharecar Customer Support and follow the instructions provided.
7. Fines and Additional Charges
Sharecar may impose the following fines and Additional Charges for violations committed by the User:
Late return of the Vehicle will be subject to a fee equal to 30% of the applicable additional hourly rate multiplied by the duration of the delay, excluding PPN. A grace period of 10 (ten) minutes applies after the Rental Period ends. If the Vehicle is returned after the grace period, the late fee will apply.
Smoking inside the Vehicle: IDR 500,000.
Bringing pets into the Vehicle: IDR 100,000.
Returning the Vehicle to an incorrect location: IDR 100,000.
Returning the Vehicle dirty, odorous, or with trash left inside: IDR 100,000.
Leaving windows and/or doors improperly closed: IDR 200,000.
Returning the Vehicle while electronic devices, the engine, and/or electrical systems remain switched on: IDR 200,000.
Allowing the Vehicle to be driven by anyone other than the registered Account holder: IDR 500,000.
Using the Vehicle as a taxi or for other rental/transportation services: IDR 500,000.
Using the Vehicle for criminal activities or carrying alcoholic beverages, firearms, narcotics, and/or other dangerous items: IDR 5,000,000.
Loss of the Vehicle Registration Certificate (STNK): IDR 1,500,000.
Loss of a Sharecar parking card/ticket: IDR 200,000.
Loss of the Vehicle key: the applicable replacement cost.
Damage to the Lockbox: the applicable repair cost.
Fuel shortage: IDR 20,000 per liter.
Traffic or parking violations: the amount imposed by the relevant authorities plus the applicable administrative fee.
Accident and Damage Charges
Users involved in an incident, accident, or misuse of the Vehicle will be subject to administrative charges and repair costs based on the applicable damage category.
a. Minor Damage
Includes, but is not limited to, damage to the Vehicle’s coating with a depth of no more than 0.5 cm that does not expose the underlying plastic or metal. The damage is no longer than 5 cm or affects only 1 (one) Vehicle panel. The damage may include light scratches, while the Vehicle remains operational, with an estimated workshop repair period of 1–3 business days.
For minor damage, the User will be charged IDR 500,000–IDR 1,000,000, based on Sharecar Team’s assessment.
b. Moderate Damage
Includes, but is not limited to, damage to the Vehicle’s coating with a depth of more than 0.5 cm that exposes the underlying plastic or metal. The damage is between 5–10 cm in length or affects 2–3 Vehicle panels. Damage may include deep scratches or minor dents, while the Vehicle remains operational, with an estimated workshop repair period of 4–7 business days.
For moderate damage, the User will be charged IDR 1,000,000–IDR 3,000,000, based on Sharecar Team’s assessment.
c. Severe Damage and/or TLA (Total Lost Accident)
Includes, but is not limited to, damage that exposes the underlying plastic or metal, damage exceeding 10 cm in length or affecting more than 3 (three) Vehicle panels, deployed airbags, chassis damage, the Vehicle being unfit to drive, damage to up to 20% of the Vehicle body, and the Vehicle being out of service with an estimated workshop repair period of 7–12 business days.
For severe damage, the User will be charged IDR 3,000,000–IDR 5,000,000, based on Sharecar Team’s assessment.
d. Very Severe Damage and/or TLA (Total Lost Accident)
Includes, but is not limited to, deployed airbags, a bent chassis, the Vehicle being unfit to drive, damage affecting more than 20% of the Vehicle body, and the Vehicle being out of service with an estimated workshop repair period of more than 12 business days.
For very severe damage, the User will be charged a minimum of IDR 5,000,000, based on Sharecar Team’s assessment.
If the Vehicle is found to have been driven by another person and is involved in an incident or accident, the User will be charged an additional fine of IDR 1,000,000, excluding any applicable damage charges.
The determination of sanctions, fines, and damage charges will be based on Sharecar Team’s assessment. If further inspection shows that the damage is more severe than initially estimated, Sharecar reserves the right to charge additional costs based on the resulting loss.
The User is fully responsible for any legal consequences arising from violations committed during the use of the Vehicle.
8. Payment of Fines and Additional Charges
Fines and Additional Charges will be billed to the User’s credit card or another payment method determined by Sharecar. Users will not be permitted to use Sharecar Services until all outstanding payment obligations have been settled.
Users must ensure that their payment method has sufficient funds or available credit limit to cover all charges arising from the use of Sharecar.
Users are required to pay all charges imposed under these Terms and Conditions. Any new charge not currently stated in these Terms and Conditions will be communicated to Users before it takes effect.
9. Refunds
Users may submit a refund request no later than 30 days after the Rental Period ends. The request will be reviewed by the Sharecar Team and, if it meets the applicable refund requirements, the refund will be processed within 7–14 business days.
Refunds will be credited to the credit card used by the User for the original transaction. Sharecar does not provide refunds in cash, by bank transfer, or through other payment methods.
Vouchers may be provided as compensation, promotions, or goodwill at Sharecar’s discretion.
10. Lost and Found
Users must ensure that no personal belongings are left behind after the trip ends.
If any item is left behind, the User must immediatelynotify and confirm the matter with Sharecar Customer Support.
Sharecar is not responsible for the loss of or damage to any items left behind. Items found will be kept for a maximum of 14 days, while perishable items such as food and beverages will be disposed of after 24 hours.
Items may be collected in accordance with Sharecar’s applicable procedures and operating hours. Sharecar does not provide delivery services for lost items.
11. Account Deletion
Users may request Account deletion through the Application once all Bookings, trips, outstanding charges, claims, and other obligations have been fully resolved.
Sharecar may keep certain data where necessary for transaction records, audits, dispute resolution, fraud prevention, or other legal obligations in accordance with applicable regulations.
12. Changes to the Terms and Conditions
Sharecar may update these Terms and Conditions to reflect changes to the Services, operations, or applicable requirements.
Material changes will be communicated through Sharecar’s official channels before they take effect. Continued use of the Services after such changes become effective will be deemed acceptance of the updated Terms and Conditions.
13. Contact Us
For questions, complaints, or assistance relating to the Website, Application, Booking, Vehicle, or Sharecar Services, Users may contact:
Sharecar – PT Adi Sarana Armada Tbk
Email: cs@sharecar.co.id
Website: www.sharecar.id
Customer Support: 1500 369
WhatsApp: +62 812-9993-9908